In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data, we inform you that:

    Website Responsible: YALOWI

    Address: 1.5 km west of Hotel Paraíso del Quetzal.

    Contact Email: cco@yalowi.com

    DPD Contact: delegadopd@yalowi.com

What is the purpose and duration of the processing of your personal data? 

YALOWI will process the data, manually and/or automatically, for the following specific purposes:

    • Management of sending information that you request.

What categories of data do we process? 

In accordance with the above purposes, YALOWI processes the following categories of data:

On the YALOWI website

    • Email.

In our offices:

    • Identification data: name, surname, postal address, email address, postal code, phone number, date of birth, nationality, city of residence, health data.

By phone:

    • Temporary data for appointment management: name, phone number, whether or not you are of legal age, last menstruation, type of appointment, and assignment for consultation. Due to the nature of the medium by which the data is collected, this data is temporary. If the patient does not attend the scheduled appointment, we will contact them to indicate whether they want another new appointment or, alternatively, inform them of the deletion of the temporary data they provided.

When the patient attends the clinic at the assigned time, they are identified, and if necessary, their data is stored and processed. Before recording their data in our systems, we will request their express consent for this purpose, informing them that the lack of necessary information, as well as acceptance of the processing, will result in the deletion of the information provided at that time.

The user guarantees that the data provided is true, accurate, complete, and up-to-date, being responsible for any damage or harm, direct or indirect, that may be caused as a result of non-compliance with this obligation.

In the event that the user provides data from third parties, they declare that they have the consent of these parties and undertake to transfer the information contained in this clause to them, exempting YALOWI from any liability in this regard. Nevertheless, YALOWI may carry out verifications to verify this fact, adopting the necessary due diligence measures in accordance with data protection regulations.

How long do we keep your data? 

YALOWI will keep personal data only for the time necessary to fulfill the purposes for which it was collected, unless the consent is revoked. Subsequently, if necessary, the information will be kept blocked for the periods legally established.

What security measures do we implement to protect your data? 

Given YALOWI's commitment to the protection of personal data and user privacy, we will implement the necessary technical security measures to avoid loss, manipulation, dissemination, or alteration, and encryption of information on YALOWI's own servers.

Other measures to prevent access to user data by third parties, such as disassociating this data.

To whom will your data be communicated? 

YALOWI informs the user that their data will not be transferred to anyone. Additionally, we inform you that certain data, within the framework of current regulations or the contractual relationship maintained with YALOWI, may be communicated to:

    • Public administrations with competence in YALOWI's sectors of activity, when so established by current regulations.

    • The State Security Forces and Corps, by virtue of the provisions of the Law.

    • Banks and financial entities for the collection of services offered.

    • Those companies or professionals necessary for the management of the requested service.

What is the basis for the processing of your data? 

YALOWI's legitimacy for processing user data is based on the consent of the interested party, requested for the specific case.

In turn, the management of the contracting of services, payment, billing, and corresponding processing is legitimized by the execution of the contracted service itself.

Similarly, user information may be used to fulfill YALOWI's different legal obligations.

What rights does the interested party have? 

You can exercise your rights directly in our offices, located 1.5 km west of Hotel Paraíso del Quetzal, by providing a document that proves your identity, at any time and free of charge, the following rights:

    • Revoke the granted consents.

    • Obtain confirmation as to whether or not personal data concerning you is being processed by YALOWI.

    • Access your personal data.

    • Rectify inaccurate or incomplete data.

    • Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

    • Obtain from YALOWI the limitation of the processing of your data when any of the conditions provided for in the data protection regulations are met.

    • In certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. YALOWI will stop processing the data, unless for compelling legitimate reasons or for the exercise or defense of possible claims.

    • Obtain human intervention, express your point of view, and challenge automated decisions made by YALOWI, if applicable.

    • Request the portability of your data.

    • File a complaint with the Spanish Data Protection Agency, when the interested party considers that YALOWI has violated the rights recognized by the applicable data protection regulations.

From YALOWI, we are committed to regulatory compliance and respect for users' rights, as well as respect for their privacy. If you have any questions about how we process your personal data, do not hesitate to contact us through the indicated means.

In turn, we inform you that you can contact YALOWI's Data Protection Delegate, whose data is as follows:

    Email: delegadopd@yalowi.com

Can this privacy policy be modified? 

Yes, this privacy policy can be updated. This privacy policy is updated to 19-09-2025. We recommend that you read this privacy policy regularly. In the event of significant changes, we will notify you separately.

Where are your data stored? 

We use various applications to obtain and store certain data. To ensure your privacy, these applications are subject to strict regulations. The data is stored within our encrypted servers and disassociated data.

Unless you inform us otherwise, we will understand that your data has not been modified, that you commit to notifying us of any variation, and that we have your consent to use it in order to maintain the relationship between the parties.

1. Cookies 

YALOWI reserves the right to use the "cookie" technology on the Website, in order to recognize you as a frequent user and personalize the use you make of the Website, by pre-selecting your language, or desired or specific content.

The "cookies" used by the Website, or the third party acting on its behalf, are associated only with an anonymous user and their computer, and do not provide personal data of the user.

Cookies are files sent to a browser via a web server to record the user's navigation on the Website, when the user allows their reception. You can also delete cookies, for which you should consult your browser's usage instructions. Thanks to cookies, YALOWI can recognize the browser of the computer used by the user, in order to facilitate content and offer browsing preferences or advertising, as well as to measure visits and traffic parameters, control progress, and number of entries.

Configuring the user to avoid cookies: 

From www.yalowi.com and in compliance with current legal regulations, we provide you with the information that allows you to configure your Internet browser to maintain privacy and security in relation to cookies. Therefore, we facilitate the information and links to the official support sites of the main browsers so that you can decide whether or not to accept the use of cookies.

Thus, you can block cookies through the browser's configuration tools or configure your browser to notify you when a server wants to save a cookie:

    a) If you use Microsoft Internet Explorer, in the menu option Tools>Internet Options>Privacy>Configuration.

To learn more, visit:

https://windows.microsoft.com/es-es/windows-vista/block-or-allow-cookies

2. Duration and termination 

The provision of the service of this Website and other services has an indefinite duration. However, YALOWI may terminate or suspend any of the services on the portal. When possible, YALOWI will announce the termination or suspension of the provision of a specific service.

3. Declarations and guarantees 

In general, the contents and services offered on the Website are for informational purposes only. Therefore, by offering them, YALOWI does not grant any warranty or declaration regarding the contents and services offered on the Website, including, but not limited to, warranties of lawfulness, reliability, usefulness, veracity, accuracy, or merchantability, except to the extent that such declarations and warranties cannot be excluded by law.

4. Force majeure 

YALOWI will not be responsible in case of impossibility to provide service, if this is due to prolonged interruptions in the supply of electricity, telecommunications lines, social conflicts, strikes, rebellion, explosions, floods, acts and omissions of the Government, and in general all cases of force majeure or fortuitous event. The resolution of controversies will be governed by Spanish law. Any controversy will be resolved before the courts of Madrid.

In the event that any provision of these General Conditions of Use proves to be unenforceable or null and void under applicable law or as a result of a judicial or administrative decision, such unenforceability or nullity will not make these General Conditions of Use unenforceable or null and void as a whole. In such cases, YALOWI will proceed to modify or replace the said provision with another that is valid and enforceable and that, to the extent possible, achieves the objective and intention reflected in the original provision.